1. Information We Collect
Personal Information You Provide
When you interact with Comuxi-biyezo, we collect information that you voluntarily provide to us. This includes information you share when creating an account, subscribing to our newsletter, contacting us, or using our services. We're particularly mindful of health-related information given our focus on pure nutrition.
- Contact Information: Name, email address, phone number, and mailing address
- Account Information: Username, password, and profile preferences
- Health & Nutrition Data: Dietary preferences, allergies, health goals, and nutrition-related information
- Communication Records: Messages, feedback, and correspondence with our team
- Payment Information: Billing details and transaction history (processed securely through third-party providers)
Automatically Collected Information
We automatically collect certain technical information when you visit our website. This data helps us improve our services and understand how users interact with our platform. Rest assured, this information is collected in a way that respects your privacy.
- Device Information: Browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on site, click patterns, and navigation paths
- Location Data: General geographic location based on IP address (not precise location)
- Cookies & Tracking: Session data, preferences, and website functionality information
2. How We Use Your Information
We use your information to provide, improve, and personalize our nutrition services. Our primary goal is to help you achieve your health and wellness objectives through evidence-based nutrition guidance. Here's how we put your data to work:
Core Service Delivery: We use your health and nutrition information to provide personalized recommendations, track your progress, and deliver relevant educational content tailored to your specific needs and goals.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Personalized Nutrition Plans | Health data, dietary preferences, goals | Consent & Legitimate Interest |
| Account Management | Contact info, account preferences | Contract Performance |
| Communication | Email, phone, communication history | Consent & Legitimate Interest |
| Service Improvement | Usage data, feedback | Legitimate Interest |
| Security & Fraud Prevention | Device info, usage patterns | Legitimate Interest |
Marketing & Communications
We may send you educational content about nutrition, health tips, and updates about our services. You can opt out of marketing communications at any time. We believe in providing value through our communications, not overwhelming your inbox with unnecessary messages.
3. Information Sharing & Disclosure
We don't sell your personal information to third parties. Period. However, we may share your information in specific circumstances to provide our services effectively or as required by law. We're committed to being transparent about when and why we might share your data.
Service Providers
We work with trusted third-party service providers who help us deliver our services. These partners are contractually obligated to protect your information and can only use it for the specific purposes we've authorized.
- Cloud Storage Providers: For secure data storage and backup
- Payment Processors: For handling billing and payment transactions
- Email Services: For sending communications and newsletters
- Analytics Providers: For understanding website usage and improving user experience
- Customer Support Tools: For providing efficient customer service
Legal Requirements
We may disclose your information if required by law, court order, or government regulation. We'll notify you of such requests unless legally prohibited from doing so. We also reserve the right to share information to protect our rights, property, or safety, or that of our users.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'll provide notice before your information is transferred and becomes subject to different privacy practices.
4. Data Security & Protection
Protecting your information is a top priority. We implement industry-standard security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to address emerging threats.
Technical Safeguards
- Encryption: Data is encrypted both in transit and at rest using advanced encryption standards
- Access Controls: Strict access controls ensure only authorized personnel can access your information
- Regular Audits: We conduct regular security audits and vulnerability assessments
- Secure Infrastructure: Our systems are hosted on secure, regularly updated servers
- Monitoring: Continuous monitoring for suspicious activities and potential security breaches
Your Role in Security
While we implement robust security measures, your cooperation is essential. Please use strong, unique passwords, keep your login credentials confidential, and notify us immediately if you suspect unauthorized access to your account. We'll never ask for your password via email or phone.
5. Your Privacy Rights
You have important rights regarding your personal information. We respect these rights and provide easy ways for you to exercise them. Whether you're in Lithuania, the EU, or elsewhere, we believe in giving you control over your data.
Access & Portability
You can request a copy of all personal information we hold about you. We'll provide this information in a commonly used, machine-readable format so you can easily transfer it to another service if desired.
Correction & Updates
If any of your personal information is inaccurate or incomplete, you can request corrections. You can update most information directly through your account settings, or contact us for assistance with more complex changes.
Deletion & Erasure
You can request deletion of your personal information, subject to certain legal and operational requirements. When you delete your account, we'll remove your personal information from our active systems, though some information may be retained in backups for a limited time.
Exercising Your Rights: To exercise any of these rights, simply contact us using the information provided below. We'll respond to your request within 30 days and won't charge you for most requests unless they're excessive or repetitive.
6. Data Retention
We keep your information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Our retention periods are based on the nature of the information, the purposes for which it's used, and legal requirements.
- Account Information: Retained while your account is active and for up to 3 years after closure
- Health & Nutrition Data: Retained for as long as beneficial for your health journey, with your consent
- Communication Records: Retained for 2 years to provide customer support and resolve issues
- Transaction Records: Retained for 7 years for tax and legal compliance purposes
- Website Usage Data: Typically retained for 2 years for analytics and service improvement
When we no longer need your information, we securely delete or anonymize it. Some information may be retained longer if required by law or to protect our legitimate interests, such as preventing fraud or resolving disputes.
7. International Data Transfers
As a Lithuanian company, we primarily store and process your data within Lithuania. However, some of our service providers may be located in other countries, including the United States. When we transfer your data internationally, we ensure appropriate safeguards are in place.
We use standard contractual clauses, adequacy decisions, and other approved mechanisms to protect your information during international transfers. Your data receives the same level of protection regardless of where it's processed.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These small files help us remember your preferences, understand how you use our site, and provide personalized content.
Types of Cookies We Use
- Essential Cookies: Necessary for basic website functionality and security
- Preference Cookies: Remember your settings and personalization choices
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness
You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.
9. Children's Privacy
Our services are designed for adults and we don't knowingly collect personal information from children under 13. If we discover that we've collected information from a child under 13, we'll delete it immediately. Parents who believe their child has provided us with personal information should contact us immediately.
For users between 13 and 18, we recommend parental involvement in decisions about sharing personal information, especially health-related data. We encourage parents to discuss online privacy and safety with their teenagers.
10. Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We'll notify you of significant changes by email or through a prominent notice on our website.
We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when it was most recently revised.